Oo, and I am finding some juicy reviews on Angie’s List. Definitely read the last one if you skip the other two:
We were referred by a friend. I wouldn’t recommend them. Not well. They wouldn’t honor their 1 year warranty. They were unprofessional, were currently setting them. I don’t know what to say. Everything they planted died and they won’t replace it even though they were supposed to have a warranty. They were higher than anyone else we got estimate from.
My husband hired Pratts last Spring to do all the landscaping for our new house. We were moderately satisfied at first, even though we felt they were grossly overpriced for the service they provided, did not plant the plants we asked for, and some of what they did plant looked unhealthy, but we were reassured that they had a 1 year warranty and they would make sure we were happy. However the majority of the plants were dead within a month. After much frustration not showing up, rescheduling etc they did replant the items, but they barely put them in the dirt, haphazardly, and with no real concern, many of those died as well, but the owner wanted us to wait to replant until this spring stating it was to hot in the summer for the plants. Here we are, it’s Spring, every single plant,Over $12,000 worth are dead, not just recovering from a long winter, but dead dead. Our yard looks horrible, it is an embarrassment. We scheduled them to come out and look at the plants, but once again they either canceled or no showed 4 times. They finally showed up today, 3 hours late, and are not going to honor their 1yr warranty, stating that it was a hard winter and therefore it is an act of God. We will be contacting the BBB and an attorney.
They didn’t do what I asked them. They wouldn’t treat the lawn the way I wanted. I was told I needed to thatch my lawn before I had it seeded. The owner came out and called me a liar because of this and I told him to get off my property. He’s very arrogant.