Fuck yea man. I don’t understand how people can work for sleezebag companies. I know a lot of us have to work, I get it, but I worked phones (retention, the worst) for a credit card company for a bit and I was able to do it on the up, and be legitimately helpful for customers, all while I refused to upsell anything that they didn’t want.
I’d get “talked to” about it but I never cared. What’s a better experience for the customer? fuck your monthly metrics, the idea is to RETAIN customers, right? Well that starts by not fucking them off so you can make a bonus.
I never got a bonus, and I never cared. I’m of the mind that the product should sell itself, otherwise it’s not ready for market. If it’s not filling a need then it’s a waste of time and frankly, a companies resources. People generally don’t forgive corporations, nor should they. It still offends me that if sales weren’t what they were expecting it’s somehow the people at the bottoms fault, especially when the people writing the shit don’t have any need for the product. I won’t be moved from this rock. If my sales aren’t to your specs, take that back to legal and your ideas guys and tell them to try harder. Weak links can be found in more than one place.
Fwiw, I left the company, they didn’t let me go. To this day I refuse to carry debt or even own credit cards tho. Nope, doesn’t sit well with me. On the same vein tho, I measure how successful I am by how little I need and how little I spend, not how much I earn. This monopolization of everything has turned me staunchly anti-consumer (in the sense of consumption in general, not heil corporate/anti-customer. Right to repair 100%, revoke charters of those that bad faith skirt the intention). I both rue the reactionary in me, even if came from biological imperative, and fucking LOVE where Ive landed at the same time.
All you need to do in this world to win is kill your internal sense of justice but that’s a price too high. Team Rawls for life.