Covid slashed a lot of things on the consumer side.
I was just contemplating today about how many things I’ve purchased, just in the last few months, that have been defective. A pair of shoes, thermostats, blankets, and more. Since December I’ve had 2 somewhat expensive items where they would send me a replacement because the first item I received was defective, and it turns out the replacement has had the same issue. That’s never happened to me before, granted, this is obviously anecdotal.
And at the same time, it seems like they also slashed customer service not that most companies ever excelled at that to begin with. But even places like Amazon, which supposedly had top tier service, have fallen off significantly in that department.
So, here I am, yelling at the clouds, but I do wonder where it all ends.