I feel bad that my old job’s IT department would never trust me when I listed this amount of detail, so I stopped putting in the extra effort.
My ticket: I am not able to login using the standard portal. The error I recieve is X. I have already tried rebooting. I have confirmed that everything was fully plugged in and that I am on the correct network. I also already went through the normal recovery process which did not work. Here is the result, [X].
The first response from IT: Why don’t you try rebooting and then let me know if it’s working. If not, go through the normal recovery process.
Like, I get it, you’re being thorough and don’t want to just blindly trust the user, but I’m only talking to you because I already tried your quick fixes. Please understand.