Matrix is great but in very much Work In Progress state. Many things are rewritten or not complete because of the low budget Matrix foundation has for all their ambitions.
I use it everyday, mostly without problems, but sometimes there is an error and my app cannot decrypt a message, sometimes calls do not ring… It seems like the best base for universal chat, but I don’t know if showing it to my friends and family instead of waiting a year or two more was a good choice.