However, the absolute blocking of terminal equipment under the way it is being carried out affects the rights of consumers and end-users. For these reasons, manufacturers are called to be part of a working group involving the various actors involved in order to identify measures and implement actions to address the challenges posed by the grey market, safeguarding the rights of consumers at all times.
PROFECO and the IFT, in compliance with and compliance with their regulatory frameworks, call on companies that have implemented blocking measures to suspend such actions immediately. This is with the aim of avoiding affectations to consumers and users until the appropriate measures and actions are analyzed that contribute to addressing the regulatory, commercial and legal challenges brought about by the grey market.
Samsung stopped punishing illegally imported Galaxy phones in Mexico, following the local govt’s order. Recently, the government of Mexico asked smartphone makers including Samsung to stop blocking products purchased through Gray markets.
Additionally, local media reports that the Mexican govt asked smartphone brands to form a working group in which the agencies, brands, and other partners can identify measures to face the challenges posed by the smartphone gray market while safeguarding the rights of consumers at all times.