So much hassle over what should be a simple process. I’ve been quite lucky and have had barely any parcels go missing over the years. One of the best situations was when I ordered The Matrix Trilogy in 4K from a website called Rarewaves. It never arrived and after waiting the allotted three weeks, they sent another.
As you’ve probably guessed, I ended up with two copies as the original turned up as well. I was willing to send one back as I’m too honest for my own good at times but they refused and said please keep it. So I sold it to CEX and that helped offset the price of the original!