Anything the CFPB wants to regulate I’m 100% in favor of. The CFPB is an AMAZING tool to push back against corps with horrible customer service (to be fair Apple’s customer service has always been good for me). I’ve used the CFPB to get a corp to reply to me after brushing me off.
If money is involved at all and a business is giving you the run around I encourage you to file a complaint. They have to contact you with a few days and they actually want (or are required) to solve your issue.