A few years ago, I worked interim at two logistics companies. At both companies, Amazon was a pain in the ass of a customer, demanding special treatment and behaving like a jackass, if anything wasn’t quite right.
One of these companies was selling parasols, which really doesn’t seem like a typical product to order online. And yet, one of the higher-ups there told me around two thirds of their orders come in via Amazon. As a result, even though they would absolutely prefer to not do business with Amazon, they cannot afford to do so.
That was 2016. I have to assume that power dynamic only got worse…