Your story reminds me of something that my bank started doing. I got a robocall about something to do with my credit card, and the voice said to verify using x and y using my keypad, I think it was day/month/year of birth or something and I immediately noped out of the call. I hit all the wrong buttons until it got me to a person and I ripped them apart, and their supervisor for basically training their userbase to answer security questions given by an automatic voice on the other end of the line with no way to verify who is calling.
You can spoof your caller ID, you can get a text to speech robocall bot with DTMF recognition and just spam call a whole area where the bank operates and gather a bunch of personal information because it sounds just like the bank and there’s no way to prove who called.
What a crock of shit. It’s a security nightmare.
I did call my bank after at a known valid number, verified them as they verified me, and there was something going on, so the call was legit, and totally unacceptable.
These clowns want us to trust them completely, and give us no reason to do so, but they want us to bend over backwards to validate ourselves. Fuck that.