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Pyr_Pressure ,

Products that change the service they offer after you purchase it should also be eligible for a full refund (plus a % on top for the hassle). Such as offering a service through the product for free at the time of purchase but then moving it being a monthly subscription paywall later on, or just removing the feature completely.

helenslunch ,
@helenslunch@feddit.nl avatar

So if you spent $130k on a Tesla that came with Disney+ and then the CEO has a completely irrelevant spat with Disney and removes it 5 years later, you should be able to return it for a full refund?

If your phone gets a software update and the WiFi and Mobile Data quick-toggle disappears and is replaced by an “internet” toggle 5 years later, does that entitle you to a full refund?

Just trying to see how deep this rabbit hole goes.

phoneymouse ,

Yes

4am ,

I’d be a fan of a law that requires local control through standardized hardware and software protocols for any devices sold.

And no, I don’t think the standard needs to be codified into law, but I do think it should meet minimum requirements.

scops ,

To clarify, the FTC is being urged to craft this regulation. They have not recently urged for this regulation. Gotta love the English language.

TAG ,
@TAG@lemmy.world avatar

It would be a nice gesture, but I will believe those promises of support when they have teeth to them.

What happens if they stop doing it? Do I have to sue them for breach of contract, have to prove actual damages, and settle the class action lawsuit for $5 in store credit?

What happens if the company goes bankrupt or creates a new subsidiary to service the product and the subsidiary folds?

What level of support are they obligated to provide? What issues must be fixed and how promptly?

2pt_perversion ,

I’d be a fan of a law that companies who drop support of their product would have to release code that lets 3rd parties or users themselves offer alternative support. If you want to fully abandon a product opensource it. If you’re a big company that doesn’t want to do that release a feature for users to self host before you cut ties. I know it’s not a simple thing to do in the current world but if laws mandated it then tech would have no choice but to adapt.

Alphane_Moon OP ,
@Alphane_Moon@lemmy.world avatar

This would be an excellent law/regulation that makes complete sense.

The major companies can most definitely manage this (although they will cry crocodile tears).

toynbee ,

This is essentially the premise of Stop Killing Games but in a different world.

conciselyverbose ,

Effective [some future date], in order to sell any device connected to the Internet (or Bluetooth, or whatever), you must register your entire codebase and all internal documentation with the FTC, and keep it updated, along with any signing keys to lock bootloaders. The day you abandon support, if you haven’t provided everything required for end users to take complete control of their device, your code base and any other IP enters the public domain, and the FTC uses their discretion on release of keys.

It would take new laws, and you’d have to be careful with language and structure to prevent abuse of “third party” code and abuse of corporate structure to try to prevent old devices from being usable, but you could do it.

xavier666 ,

It might provide value to our customers, but does it provide value to our ShArEhOlDeRs?

paraphrand ,

Dooo it!

hddsx ,

“IDK, depends on how many people buy our idea. Would you like a smart hair dryer?”

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