XPS aren’t business machines, just premium consumer machines. They aren’t built to the same standard, as would honestly be expected given they cost less. I’ve had my own bad experiences with an XPS laptop and wouldn’t buy one again. Too many compromises in the name of being thin and lightweight.
To be honest I was more suggesting second hand machines where warranty from the OEM isn’t really a consideration.
I think you will find most OEMs don’t really care about customer support unless you are a business. HP, Asus, and friends all have their own horror stories. There are only a few companies like Framework I actually trust.