candybrie , 8 hours ago

Another problem that only the AI message has is that it doesn’t contain information that the receiver wants to know, which is the specific mental state of the sender rather than just the presence of an intent to comfort.

I don’t think the recipient wants to know the specific mental state of the sender. Presumably, the person is already dealing with a lot, and it’s unlikely they’re spending much time wondering what friends not going through it are thinking about. Grief and stress tend to be kind of self-centering that way.

The intent to comfort is the important part. That’s why the suggestion of “I don’t know what to say, but I’m here for you” can actually be an effective thing to say in these situations.