I work in QA on the night shift at a video game company. It was absolute chaos at work tonight lmao we only had a grand total of 6 working PCs between all of us
You won’t find the incompetence in the software no matter what.
If you fail to assume that the software contains issues – if you fail to understand that your software is made by humans and humans make mistakes, not because they’re bad but because they’re human – and if you fail to implement mechanisms to feel gracefully with inevitable failures, THAT is the incompetence.