After seeing how at&t manages their systems, their app, their stores, and talking to tech support… This doesn’t surprise me at all. This all from the viewpoint of a layperson who has used them for service for 15 years or so. Unfortunately I also have a Verizon account and they seem to also be utterly incompetent. I think it’s rampant in the telecom industry to just have absolute shit for a back-end. A race to the fucking bottom. Fuck these execs that enable this shit, send them all to jail.