While I would generally agree with that statement (and gave you an up vote for it), I feel like Musk twisted that away from any normal business move.
For instance, many customers aren’t paying for premium features. Rather, they were extorted into paying, because their professional lives depend on it.
And even after all that, it’s not like it’s catering to users on any level. No one is saying that Twitter is better now. Well, no one except the Russian bots and the Nazis.