When a business blames its customers for choosing to no longer be its customers, it’s a sure sign the business is declining. Depending on the severity, it’s often a sign the business is failing.
This applies here, as well as any time you see an article that millennials are killing <business/industry/etc>. It also applies when an entertainer blames their (potential) audience for not enjoying their work. See Jerry Seinfeld, Kid Rock, etc.