Both volume and ac can be done without even reaching over, you have buttons on the steering wheel for that.
The buttonless glove box allows for setting a pin to open it, and you don’t need to “dive” through menus, it’s on the main screen, on a voice command, or again, as a button on the steering wheel.
There’s much more obvious things to criticize, like the removal of the stalks, especially for blinkers, or the ultrasonic sensors, especially without a front camera.
And BMW subscription would save people money, but people panicked and now it’s back as an almost 1000 bucks option instead of a 7 bucks a month “subscription” that you need 3 months of the year in most countries. And they never even removed the option of buying it outright…