Oh absolutely, I’m happy to shovel money at valve. I’ve contacted support quite a few times about index controllers (the joystick switch is trash and drifts after a lot of use) and they’ve always responded within hours and even RMAd one controller way of it warranty. Meta support responded almost instantly, but every single person was useless. After talking to 6 across 3 days, it was finally escalated. They took forever to contact me, I replied within 12 minutes, then the follow up was over 24 hours later. Every single time it took a day for their “specialist team” to respond. It took over a month to actually get them to accept the fact that they never boxed up the quest I ordered, and they still blamed the shipping company even though I received both packages and the quest was not in either, nor was either box even big enough to fit a fucking quest.