I’m particularly concerned about companies who have effectively outsourced their tech support to Social Media.
I am a Google Fi subscriber, and their customer support is so abysmal that a Google employee started up a “Reddit Request” system for Redditors to use to escalate support requests.
When I quit Reddit in a huff over the APIcalypse, the main thing that led me to not delete my account was the notion that if I ever had issues with Fi, and didn’t have an active Reddit account with sufficient karma to be believed, my issue may never get enough attention to be fixed.