Yes, I did. And what it talks about actually ignores my complaint, which is why I file their claim about “avoid more than 2 millions tons of packaging material worldwide” in the bogus column.
Their system obviously does not take into account multi-item orders at all, and seems to operate purely on a one-product, one-package model. Which is stupid. They’re not trying to avoid landfill waste, they’re trying to minimize returns due to breakages but without putting any human intervention into the process.