You don’t think a big company like Klarna has metrics to follow the efficiency of their workers? Even small businesses where I live that and every single big corporation. What makes you think Klarna would be different?
I never said they have no KPIs. What I said is their KPIs are likely broken, just like almost every other large company in existence.
You misunderstood. I said try to make most money out of the resources, so efficiency. That’s what we’re talking about…
I think you’re the one who misunderstood. So for reference again, I am talking about this: about the belief that Klarna has sufficiently motivated this decision to lay these people off and actually has good KPIs that measure the performance, specifically that of customer care agents…
I don’t see why or how I would want to discuss that a company is an entity that makes money through products from resources… think that’d be a bit too basic, no?
Lol.
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It’s not very hard to believe what they’re saying here and they’d be the ones to have those metrics. So simple 1+1.
But can you explain what makes you trust them? What gives a company like Klarna a high trust ratio in your eyes? They don’t seem to have provided those metrics in any way, just spelling it out in words. So how can we trust them?
It’s not very hard to believe what they’re saying here
Maybe not for you, but the rest of us are skeptics and would like to know what exactly makes this easy for you to believe. Thanks for explaining in advance.