Last month, I told the tale of BT customer CP of Croxdale, Durham, who wanted a broadband service.
BT initially stood by its still unspecified demand when I intervened, then, after further pressure, its sister company Openreach admitted that the property already had the relevant infrastructure and there would be no charge.
When he complained, he was told that this was because the delay was due to an unspecified “third party”, and was offered £50 in goodwill.
First, it told me it was the landowner who had to give permission for the groundwork required, then that it was a power company and involved “health and safety”.
It’s irrelevant, either way, as Ofcom rules are unequivocal: compensation applies for delays whether or not caused by a third party.
So I contacted Ofcom, which confirmed that compensation is due whether or not third parties caused the delay and, although it does not investigate individual complaints, invited CP to get in touch to help with its monitoring and enforcement.
The original article contains 348 words, the summary contains 166 words. Saved 52%. I’m a bot and I’m open source!