I only kept the game, because they have no mechanism for returning it. I didn’t want the game.
You’re also ignoring the power dynamic here. The consumer has zero power in situations like this. A charge back is one of the few tools we have to try to avoid being taken advantage by corporations.
What, am I going to sue Sony Computer Entertainment, and best them in court? Or is it more likely that they’re aware that they hold all of the power in this dynamic?