CEO lays off 23 of 26 of support staff in favor of AI

jordanlund , 11 months ago

“Bengaluru-based company”

Says less about the quality of the chatbot than it does the quality of support. ;)

90% of your calls are “cancel my service”? Super easy for a chatbot to assist there.

atx_aquarian , 11 months ago

Favorite excerpt from the article:

Twitter user @adityarao310, whose tweet had accumulated more likes than Shah’s own, posted: “Make no mistake. The support team was laid off here because business is failing and funding is dry. Not because of AI.”

MeanEYE , 11 months ago

That’s one idiot CEO if he thinks AI outperforms human. It might in replying generic answers to well known question. Everything other than that is just wapor.

whereisk , 11 months ago

Also, the 3 remaining will be falling over themselves looking for a new job to get away from this toxic mf.

ooboontoo , 11 months ago

Whether you believe the 90% claim or not, this is definitely the way things are going for tech support roles and probably many others. The real issue is even if a competitor didn’t want to lay off all that staff they will be forced to do so to remain price competitive. My recommendation for anyone, but especially IT, is to learn how to use LLMs as they will be pervasive before you know it.

MostlyBirds , 11 months ago

My recommendation for anyone, but especially IT, is to learn how to use LLMs as they will be pervasive before you know it.

Better idea: stop doing business with companies that do this.

hesusingthespiritbomb , 11 months ago

So I don’t mean to be racist but as an American, it seems like a ton of Indian startup culture centers around BS claims made for hype.

Like so does American startup culture, but India takes it to the next level.

So I wouldn’t use this as an industry barometer.

maor , 11 months ago

You just haven’t seen Israeli startup culture yet

MeanEYE , 11 months ago

Can vouch. I’ve seen too many things that were hyped up to all heaven but reality are simple things.