Statistically not true. And even the retail industry lobbyists has started backtracking on the claims.
The only city that has seen an increase in shoplifting in the last ~4-5 years, as I have seen in actual data analysis, is NYC. Everywhere else has seen an overall trend downward.
These narratives are all about trying to make you sympathetic to stores, creating justifications to close poorly-performing locations without suffering PR consequences, and to get the public to invest in security for retail stores so that the stores can save some bottom-line cost. And just regular ol' conservative love of the penal system.
In the raw numbers, shrink in general is not a major issue for retail and shoplifting only makes up a relatively small percent of shrink. It's just a great story to point to and makes great viral videos.