Nonsense. Palm was not better. I sold Palm, Treo, and Blackberry phones at the time and the sudden drop in confidence was palpable. Your second statement is completely wrong too. The entire difference between the iPhone was that it didn’t use mobile web. Safari was a desktop-class browser, unlike the others (minus Flash, obviously). Even Windows devices like PocketPCs didn’t have full browsers.
Again, the iPod statement is just flat-out false. The alternatives at the time were Walkman devices, Creative Labs devices, and devices from Diamond, and crap like the RCA Kazoo. All of them had tiny LCD displays, 256MB of memory max, and transferred music like glorified flash drives. Tags had to be managed manually. Playlists weren’t a thing unless you created them in separate software. There was nothing “identical” about them.
Steve Jobs pulling out a 5GB iPod from his pocket broke the industry and started the whole market, changing the field from a niche for nerds into music for everyone. On top of that, it started the podcast revolution and that is undeniable. To say that it wasn’t unique or better is revisionist history.