It’s fiddly as hell and you need to be a wizard to actually fully know your way around it. There’s so many ways to skin the cat–better hope things are documented. Their support is also beyond worthless for anything beyond buying more time with your boss for you to troubleshoot. I’ve put in a few tickets for odd issues, never had them resolve a single one. Half the time the client software updates fix one thing but break another two.
I much prefer a VMware horizon linked clone setup for end user VDIs, issues are usually confined to one user when they happen with those in my experience. And I can just put them on a spare, then rebuild their VM with two or three clicks to cut down on troubleshooting.