Attack on direct debit provider London and Zurich leaves customers with 6-figure backlogs

autotldr Bot , 8 months ago

This is the best summary I could come up with:

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A ransomware attack and resulting outages at direct debit collection company London & Zurich has forced at least one customer to take out a short-term loan as six-figure backlogs continue to cause cash flow mayhem.

Since then, we’re told customers have been unable to process the vast majority of their direct debit payments, with one managed service provider accruing a backlog of more than $124,000.

The UK-based MSP, which spoke to The Register, said on Wednesday it was able to process its first payment since the attack started, but said it was confused over when service would return to normal.

According to Google reviews left in the last week, customers were unable to reach any support services via the company’s phone lines, with attempts often ringing out – an experience The Register also had when trying to make contact with London & Zurich.

As of November 10 at 0919 local time, London & Zurich customers were experiencing “access issues” – terminology that was changed to “major service outage” less than two hours later.

The case was confirmed as “contained” and the company started to rebuild the affected servers in “a new, clean environment as quickly and securely as possible,” although it was taking longer than previously expected.

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