Mnemnosyne , 9 months ago

Most companies are doing this, sticking arbitration agreements in their user agreements. Most of the time it benefits them hugely since arbitration is typically much more favorable to them than court (which is already incredibly favorable to them).

Once in a while it bites them; I recall reading some company where thousands of users started going to arbitration, and that costs them cause they pay the arbitration fees. In that case they tried to weasel out of the arbitration agreement, but last I heard a judge made them stick to it, forcing them to pay arbitration fees for every user that was asking for it.