Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false.
If you hadn’t attached all the emails from HP and Parcelforce inventing and reinventing the story of your failed delivery, I’d have struggled to believe it.
HP’s terms and conditions state that the contract is formed once the order confirmation is sent.
In 2002 Kodak was forced to honour its contract with more than 2,000 customers after erroneously advertising a £329 camera at £100.
HP’s behaviour sent you on a week-long wild goose chase and unleashed chaos at the Parcelforce depot.
HP ignored my questions about how many customers were affected and why it repeatedly gave you false information.
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