This is why you always have a customer service team. You need a layer of people that can actually have a modicum of respect for the user base between them and the devs, or at least the illusion of it.
There’s some FOSS software I’d be happy to support financially if it weren’t for how rude and unhelpful the devs and their chosen spokespersons are. I won’t name them and start fights, but if you’re here on self hosted, you might have an idea who I’m talking about. I know it’s hard work and they’re doing it for free but the poorly-conceiled contempt for users that have anything to say except “Thanks, your the best” is a very ugly look, and it’s unfortunately pretty common. It’s not endearing, makes me less likely to want to help out.