I set up everything behind Authentik SSO so that, when they ask me to set them up with jellyfin to watch movies & tv, they suddenly have access to a whole suite of tools. That way, they can explore on their own and decide - which seems to work well. Not sure what kind of users you have, but mine are very quick to ring me up when something is not working!
I’m quite terrible at keeping up with folks, and so I find these support calls to be a great way to keep in touch actually! But I could definitely see it getting annoying too.