For work I attend a lot of meetings, both in person and online. The service takes a recording of the meeting/phone call/etc, transcribes it, identifies the people who were talking and then feeds it into a “ChatGPT” style AI. It then gives meeting notes automatically and lists action items assigned to each attendee along with other pertinent information, like due dates. You can also continue to “chat” with the AI regarding anything to do with the meeting. I often will asked it to expound on various topics, write emails to participants following up on items, give me pertinent information that was shared like emails, phone numbers, etc. You are also able to go back and listen to the meeting along with the transcription. If it was a video meeting, it records the video so you can see what was being presented at the same time. (I think there’s some opportunity for OCRing power point slides too, but these services aren’t doing that yet)
One specific example was a conversation I had with a customer regarding another company we worked with mutually. The customer went into great detail about their issue with the other company and asked if I could write an email to that company to try and help solve their problem. I fed the recording of the phone call into the AI and simply told it to “write the email referenced in the conversation” and it wrote out a pretty good email with a lot of detail that was shared by the customer in it. A couple of tweaks and I was able to copy and paste it right into my email software and send it.
There’s some other features the software has that I personally don’t find as useful, like automatic sharing of meeting minutes/notes. My two biggest issue with these services is that they are charging somewhere in the neighborhood of $20 US per month for an amount of “minutes” of meetings. Also, they are taking all of your meeting data and doing who knows what with it? They do meet all the European Union and California privacy standards according to their site, but we’re all here on a decentralized self-hostable community, so I probably don’t need to expand on my issues there :)
Even if there was just a good “ChatGPT” style AI I could self-host, I could probably transcribe the recordings somehow myself.