Send multiple all user emails stating which end to put in the water. People still call the Help Desk or email you directly, your response is forwarding them the email, they complained that it’s not convenient or they get too many emails or don’t have time for emails.
You send documentation and place it on the portal. they complain it’s overly complicated, so you add screenshots with which end to put in the water. They still mess it up and complain about lack of instruction.
You schedule 30 minute courses, 3 times a day, every day of the week and spam out notifications to sign up. You get a total of 12 people the first 2 weeks, most of which figured it out on their own at some point but thought it was mandatory, or that there were high level secrets or Tips n Tricks you were gonna teach. When the education period ends, you still get people complaining that the times weren’t convenient enough for them because they work 2nd shift or weekends.
You schedule another 2 weeks of classes, after hours and on weekends. 2 people show up, but not the ones who bitched about it.
Despite everything, your boss still sings you on your review didn’t meet the needs of the organization with this rollout