Was a computer repair tech until a few months ago. About 6 months ago this older guy brought in his laptop because he had been hacked and they had changed his password. Was able to change the password to something new using some fancy tools but upon getting in all his files were still missing. Turns out OneDrive was on and ALL of his important files were only on OneDrive and not the computer. Well, Microsoft had changed his password when the hackers changed his computer password so he was locked out and Microsoft didn’t believe he owned the account anymore since he didn’t know the password. After weeks of calls he just gave up trying to get his stuff back.