I was on the phone with our ISP after our internet service went out. The rep asked me if the box had a green light on it - yes - then asked me to plug a light into the same outlet and confirm the power was on. I said, “Look, I understand you have to follow a script, but you literally just asked me to confirm the power light on the box was on. Clearly the power is working.”
Same ISP sends me an email whenever we have a power outage letting me know that our internet might not work when the power is out. (I’ve joked that this email arrives before the ceiling fans have come to a stop.) But when my internet goes down, they’re completely clueless. “Ohhhh it must be that your power is out even though we monitor that closely and aren’t showing a power outage right now!”