It’s harder for regular folk to move and they may not (yet) have an issue with what we may see, but regular folk would tolerate anything and tolerate it forever? They just have a different line which companies cannot cross.
I think (and admittedly, I hope) every proprietary software is destined to shit the bed due to the irresistible temptation to make the user’s experience worse for increased profit. If there’s no alternative then users have no choice but luckily many of us will even create useful software just as a passion. You may be right that we just have not created software aimed at them because it’s other tech people who give feedback/contribute.