“Again, we want to make clear our unreserved apology to Anna Landre and we are making every effort to ensure this doesn’t happen again.”
That’s the thing though, isn’t it? The entire point of her advocacy…of anyone’s advocacy when it comes to their disability…is for able-bodied people to think ahead to make sure that the same services they enjoy and places through which they can travel can also be accessed by disabled people as well.
Apologizing ex post facto and “making every effort to ensure this doesn’t happen again” really just means “we’ll make sure we have ramps available next time.” It doesn’t mean they are committing to choose well-contrasting colors in their documentation for ease of reading for cor blind people, or that as a matter of habit they will have sign language interpreters on call for every event, or any number of other things. The “Oops, We Dun Goofed” apology promise is almost always just to not to do that particular goof any more.