I was a geek squad agent for several years and yeah the adults were usually more clueless than the younger clients. Computers have been a part of the work place for nearly 40 years… I’m not expecting most people to know hardware and maintenance but just being a competent user is rare.
Yeah the instances are really confusing for a normal user. Imagine if something like discord worked like that, where you had to have a separate account for every single channel you join.