I had a package come from Japan to Cincinnati, Ohio, then to my city. Two days later it goes to Singapore. It comes back to the US but via Los Angeles this time. Then to Cincinnati and finally my city. I contacted DHL customer service, they tell me the shipper shouldnt provide me with false hope of an earlier delivery. But they never did, I was going off DHL’s website and their estimated delivery date. Customer service then ended the chat before I could respond… I try not to use them.