Their rough new user experience is concerning though. From what they described I suspect many of their “problems” are not actually “real”, but it doesn’t really matter because they still ended up in a scenario where they thought there were problems. How did they end up thinking that everything must be done with terminal while using Ubuntu? I know in the last ~10 years there’s been a big focus on the new user experience, so what more can be done to prevent this? My gut says there are too many online resources that are confusing new users when they try to onboard themselves - especially resources that are old, written for other distros, or written for people who just want to find the command they can copy-paste to do something.