More generally: delegate anything critical to a 3rd party and you’ve just put your business at the mercy of the quality (or lack thereof) of their own business processes which you do not control, which is especially dangerous in the current era of “cheapest as possible” hiring practices.
Having been in IT for almost 3 decades, a lesson I have learned long ago and which I’ve also been applying to my own things (such as having my own domain for my own e-mail address rather than using something like Google) was that you should avoid as much as possible to have your mission critical or hard to replace stuff dependent on a 3rd Party, especially if the dependency is Live (i.e. activelly connected rather than just buying and installing their software).
I’ve managed to avoid quite a lot of the recent enshittification exactly because I’ve been playing it safe in this domain for 2 decades.