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InfinityBook Pro 16 - Gen8 restarting out of nowere

I’ve recently bought my first Tuxedo laptop, an InfinityBook Pro 16 - Gen8 and after having some minor issues with Fedora on it (mainly with the Tuxedo Control Center) I moved to PopOS! and since then it worked flawlessly. Or at least, it used to work flawlessly until last week, when the laptop started to reboot at (apparently) random points of its usage. This is REALLY annoying.

Does anyone encountered the same issue? Have you identified its causes? And how have you fixed it?

Strit ,
@Strit@lemmy.linuxuserspace.show avatar

Could be heat or RAM related. Have you run a memtest on it recently? And how does the temperature look when it reboots?

shaked_coffee OP ,

When it reboots the fans are kinda loud until I enter the password for disk encryption, then everything is as expected. Temperatures are more than ok both before and after the random reboots.

Sorry for the noob question but, how can I run a memtest on it?

Strit ,
@Strit@lemmy.linuxuserspace.show avatar

SOme OS’s put it in the Grub/boot menu, but otherwise you can run it from a memtest live ISO like www.memtest.org.

Kangie ,

Write out syslogs to disk or better yet mirror to grayling or something, there might be valuable information right before the reboot.

I’ve also had weirdness where the CPU/iGPU was just faulty and the IME would halt the system. That took weeks to diagnose.

Definitely reach out to support!

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