One time they shipped a device where the trackpad did not work. Well, not on Linux at least. Their excuse: The hardware manufacturer chose a newer model not yet supported.
They were helpful and provided a new firmware a few days later, which did solve the issue, but out-of-the-box experience was not exciting.
I’m still using this machine, however.
Both this and a model I bought earlier felt cheaper than the price point. Maybe it is not fair; maybe it’s not that important, but at 1000€+ I have some expection on build quantity and loooks.
Those are small things, sure, but they are not perfect, yet.