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Frog-Brawler , 1 year ago Yea that’s still not indicating how they measure productivity. It actually does highlight an increase in efficiency though; if there’s an 8% decrease in call volumes, that is a correlation to end users not needing to call in multiple times.
Yea that’s still not indicating how they measure productivity. It actually does highlight an increase in efficiency though; if there’s an 8% decrease in call volumes, that is a correlation to end users not needing to call in multiple times.