Funny thing is, I know all of this and their bad behavior. I needed a new printer, ordered it but they didn’t have it in stock so they asked me to change my order and offered HP with extra toner and all that. Half asleep I didn’t even think twice. It was good price, extra toner.
From day one, nothing but problems until I broke the spell last year and got a Brother printer. Night and day in terms of quality and obedience.
I assume that’s the case with many people. Cheap printer available right now or some local deals make it even better looking. Someone who doesn’t know better like mom or pop buys it and there it is, pain. Then they realize what they have done and perhaps sell the damn thing, so pain jumps on someone else who just needed a cheap printer.