A lady asked me how to get service on her landline phone. At the department store I was working at. It was very confusing, I did actually give her info on a local service that ensures the elderly on fixed incomes always have service, at no ongoing cost at least. She just RAGED at me for being so incompetent I couldn’t turn on her phone service from the department store, or wouldn’t personally go out and install it. I’ve never been called so many names in my life. And yet I still feel sorry for her. Customer service really is a constant exercise in empathy and checked projection, you can’t get mad at customer 6 just because customer 5 was a horrorshow lunatic.