7 years ago I bought a brand new Samsung washer and dryer. After I hooked up everything for the washer (correctly), when I set it to hot water, cold would come out, and vice versa. Had it taken aware and Lowe’s replaced it with another brand new one. This time, the two guys who dollied in the firstly one, I had them hook everything up. Exact same thing happened. Hot for cold, cold for hot. These two guys were flabbergasted. They couldn’t believe two brand new washers were having the same defect. Same two guys brought another one the next day. Finally, the third one worked correctly.
I haven’t had any problems since. But still, ridiculous it took three tries to get a functioning washer.