lightnsfw , 8 months ago

I’m a hiring manager for a tier 1 help desk and soft skills and being able to deal with users who are bad with technology are way more important than any certification at that level. I can teach someone to do the technical stuff if they have a good attitude. If they have a shitty attitude and get frustrated on every call where the user has trouble following instructions there’s not much I can do for them. Don’t let your lack of certs/degree stop you from applying. You may end up someplace that’s desperate to get asses in seats (usually for good reason) for a bit but once you get some experience on your resume you’ll have an easier time finding someplace better.